scales, balance, scales, balance


After you read what happened to us below and you think it is all a story read more here about chargebacks and the money robbed from mechants like ourselves.

A few bad apples ruin it for everyone:


Question) Why won't you ship to any other address than the confirmed address?
Answer) Because the internet is just too risky and our margins are too low.  Once we ship to any address other than the CONFIRMED ADDRESS sent to us by Paypal with your Transaction ID for that particular sale we leave the door wide open for chargebacks.  Chargebacks are when Paypal takes the money away from us for goods we shipped and fraud has occurred.  We lose the goods shipped, PayPal takes the money back they paid us and we get slapped with a $10 chargeback penalty.  In addition we need to answer all the questions below to PayPal since they don't want internet merchants who receive funds from PayPal that recent in chargeback since the only one that makes out is the cybercrook.

Below we outlined a classic example, which occurred to us and how we got taken for a simple bathroom scale.

First we have the Confirmation of funds received for a Salter Bathroom Scale:


In a message dated 1/14/2002 5:32:32 PM US Mountain Standard Time, service@paypal.com writes:

Payment Details:
----------------------------------------------------------------

Amount: $58.95
Transaction ID: 9T978476YM467941K
Quantity: 1
Item/Product Name: Other Brands Salter 992
Buyer: Sew What Creations


Hi...

I'm sorry, I forgot to select a different mailing address...PayPal automatically defaults to my PO Box. Please ship this to:

Lori Holder
1750 W. Boston St. #1090
Chandler, Az 85224
----------------------------------------------------------------

Notice the Cyber-Crook's simple innocent note with the payment.  We figured who would rip us off for a bathroom scale.  The answer now is a lot of Cyber-Crooks.


Then we ship the order being a nice business and always wanting to please the customer.  Below is the UPS delivery information:
----------------------------------------------------------------

Status: Delivered
Delivered on: Jan 22, 2002 1:49 P.M.
Signed by: HOLDER
Location: RESIDENTIAL
Delivered to: CHANDLER, AZ, US
Shipped or Billed on: Jan 15, 2002

Tracking Number: 1Z XXX XXX 03 4091 805 6
Service Type: GROUND
Weight: 7.00 Lbs

PACKAGE PROGRESS
Date Time Location Activity
Jan 22, 2002 1:49 P.M. VALLEY CENTER, AZ, US DELIVERY
4:05 A.M. TEMPE, AZ, US OUT FOR DELIVERY
4:04 A.M. TEMPE, AZ, US ARRIVAL SCAN
Jan 17, 2002 2:52 P.M. CACH, IL, US DEPARTURE SCAN
11:14 A.M. CACH, IL, US LOCATION SCAN
10:38 A.M. CACH, IL, US ARRIVAL SCAN
Jan 16, 2002 12:29 A.M. CHELMSFORD, MA, US DEPARTURE SCAN
Jan 15, 2002 10:01 P.M. CHELMSFORD, MA, US ORIGIN SCAN
5:42 P.M. US BILLING INFORMATION RECEIVED


Just looking at the UPS report one can see this is a professional cybercrook actually signing for the parcel with UPS as "HOLDER" which is the same name submitted with the Paypal order.  This crook knows once we ship to a different address other than the CONFIRMED ADDRESS we are helpless and they're not worried about signing their name.

----------------------------------------------------------------

Now comes the e-mail from PayPal with all the questions we need to answer.


Dear Gary Shane,

It has come to our attention that you may be the recipient of potentially fraudulent funds.  We have initiated an investigation into this event.  In the meantime, we have placed a pending reversal on the funds in question until the investigation is complete.  This pending reversal will show as a deduction in your available balance. In the meantime, you are free to continue transacting using your PayPal account.


Transaction Date: Jan 14, 2002 16:32:11
Transaction Amount: $58.95
Payor's Email: sewwhatcreations@aol.com

If you have not delivered the goods or services related to this transaction, we ask that you delay or stop delivery until our investigation is complete as you may be liable for the amount in question.

To assist us in our investigation and to determine if you qualify for the Seller Protection Program, please send an email to pending_reversal@paypal.com with the following information:

1. The item, service or purpose of the purchase, and the associated value;

Salter 992 bathroom scale

2. The name and address given to you by the sender (if an item was purchased);

Lori Holder
1750 W. Boston St. #1090
Chandler, Az 85224

3. If shipped, the company used for shipping, date of shipment, and tracking number for the shipment;

UPS Ground on 1/15/02 1ZXXXXXX0340918056

Status: Delivered
Delivered on: Jan 22, 2002 1:49 P.M.
Signed by: HOLDER
Location: RESIDENTIAL
Delivered to: CHANDLER, AZ, US
Shipped or Billed on: Jan 15, 2002

Tracking Number: 1Z XXX XXX 03 4091 805 6
Service Type: GROUND
Weight: 7.00 Lbs

PACKAGE PROGRESS
Date Time Location Activity
Jan 22, 2002 1:49 P.M. VALLEY CENTER, AZ, US DELIVERY
4:05 A.M. TEMPE, AZ, US OUT FOR DELIVERY
4:04 A.M. TEMPE, AZ, US ARRIVAL SCAN
Jan 17, 2002 2:52 P.M. CACH, IL, US DEPARTURE SCAN
11:14 A.M. CACH, IL, US LOCATION SCAN
10:38 A.M. CACH, IL, US ARRIVAL SCAN
Jan 16, 2002 12:29 A.M. CHELMSFORD, MA, US DEPARTURE SCAN
Jan 15, 2002 10:01 P.M. CHELMSFORD, MA, US ORIGIN SCAN
5:42 P.M. US BILLING INFORMATION RECEIVED


4. Details of any other transactions related to the transaction(s) in question;

I am in receipt of your notification in regards to fraudulent funds and would ask that you band this person since it appears they have caught us off guard by believing them to ship to there physical address verses the confirmed address.  We understand this violates the seller protection program and we will now be out of the $58.95 but have learn a lesson and will post this entire incident online so when or if anyone ever asks for a change of shipping address we will NEVER do it.

We shipped the goods via UPS and the person signed for the parcel.

Below is the e-mail this Paypal buyer sent us with their SMTP address.
------------------
From: SewWhatCreations@aol.com
Message-ID: <114.aca8ee8.2974d328@aol.com>
Date: Mon, 14 Jan 2002 19:34:48 EST
Subject: Scale ordered through PayPal
To: sales@balances.com
MIME-Version: 1.0
Content-Type: multipart/alternative; boundary="part1_114.aca8ee8.2974d328_boundary"
X-Mailer: AOL 7.0 for Windows US sub 118
X-UIDL: jF$#!Z"8!!C6~#!,T##!

In a message dated 1/14/2002 5:32:32 PM US Mountain Standard Time, service@paypal.com writes:


Payment Details:
------------------------------

Amount: $58.95
Transaction ID: 9T978476YM467941K
Quantity: 1
Item/Product Name: Other Brands Salter 992
Buyer: Sew What Creations


Hi...

I'm sorry, I forgot to select a different mailing address...PayPal automatically defaults to my PO Box. Please ship this to:

Lori Holder
1750 W. Boston St. #1090
Chandler, Az 85224

----------------------------------------------------------------

5. A phone number where you can be reached during the day.

978-521-7095

6. Insurance information, if applicable.

No insurance

Any additional information you have regarding this transaction, such as email correspondence, will further help us to expedite our investigation.  Solving these cases helps us continue to offer PayPal as a secure and cost-effective payment service.  We appreciate your cooperation and assistance.

Thank you,

The PayPal Account Review Department

----------------------------------------------------------------

Finally the outcome for answering all of PayPal's questions.  We got ripped off and since we did not follow Paypal's guidelines under the Seller Protection Policy so we received a chargeback.  Basically the moral to the story is no matter what the customer requests for a change of address we will NEVER do it since we have gotten screwed in the past.

The e-mail from Paypal

Date: Thu, 14 Mar 2002 08:20:00 -0800
From: service@paypal.com
To: sales@balances.com
Reply-To: completed_reversal@paypal.com
Subject: Notification of Reversed Transaction

We have conducted a review of a particular payment you have received. In this instance returning the funds to the sender was determined to be the appropriate action, and we have completed a reversal of the payment.

The funds from the following transaction have
been debited from your account:
Transaction Date: Jan 14, 2002 16:32:11
Transaction Amount: $58.95
Buyer's Email: sewwhatcreations@aol.com

------------------------------------------------

In closing:

They have caught us off guard by believing them to ship to there physical address verses the confirmed address.  Now out of the $58.95 we have learned a lesson and will NOT allow anyone to change or alter the address other than the CONFIRMED ADDRESS even if potential customers think we are jerks and offer horrible customer service.  After reading all this information we believe you will agree we work hard you ever penny we make and don't need to be taken.  If you want goods ship somewhere differently please find another vendor so he can't get ripped off and eventually go out of business.

The Staff at Precision Weighing Balances.

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